RETURN POLICY
We stand behind the quality of our makeup tools & accessories and want to ensure your satisifed with every purchase. We offer a 30-day guarantee on our products. If you don’t love an ADELINE TYLER product purchased from our website for any reason, we are happy to issue an exchange or refund for specific products within 30 days of delivery IF UNUSED.
- Faulty Products
If your makeup brush arrives damaged or defective, you are eligible for a hassle-free return or replacement within 30 days of purchase. - Used products
Due to hygiene reasons, we cannot accept used products unless a fault appears from normal usage and within the 30 day return period. Unfortunately, we cannot return, exchange or refund products once used that are not faulty.
- Contact Us
Email us at hello@adelinetyler.com within 30 days of receiving your order. Please include your order number, a description of the issue, and a photo of the product (if applicable). - Return Shipping
If the return is approved, we will provide you with instructions for returning the product. For faulty items, we will cover the cost of return shipping. - Refunds or Replacements
Once we verify the product's condition, we will process a full refund or send a replacement product, depending on your preference.
Products that have been used or are not in their original condition cannot be returned or refunded.